Pre-Order Policy

Last updated August 2026

Sponge is currently sold as a pre-order. We manufacture in production batches, and a batch is built once enough pre-orders are reserved to fill one. Because of that, we do not commit to a delivery date when you order. We would rather tell you that plainly than give you a date we cannot stand behind.

Your card is charged when you place a pre-order. Pre-order payments are what fund the production run your device comes from. In exchange, the price you pay is locked — if our pricing changes before your batch ships, you still pay what you paid on the day you ordered.

You may cancel a pre-order at any time before it ships, for any reason, and receive a full refund to your original payment method. Email [email protected] with your order number. Refunds are issued within 7 business days of your request.

We will email you when your batch enters production, and again with tracking when your device ships. If we decide not to produce a batch you have reserved, we will cancel your order and refund you in full without you needing to ask.

Hardware specifications, colour, finish, and packaging may change in minor ways between pre-order and production. If we make a change that materially reduces what the device does, we will tell you before it ships and you may cancel for a full refund.

Once your Sponge is delivered, our 30-day money-back guarantee and 1-year limited warranty apply from the delivery date. See the Return Policy and Warranty Policy for those terms.

Questions? Contact us.