SpongeSet up your Sponge
Charge it over USB-C, pair the free app over Bluetooth, and snap it onto your bottle. The animated guide covers every step, and the video tutorials show unboxing and attaching it to your bottle.
Support
How can we help?
Most answers are one click away. If yours is not, email [email protected] and a person on the Sponge team will reply within one business day.
Track your order
Your order confirmation email has a link to your order status page, which shows tracking once your order ships. For a pre-order, we also email you when your batch enters production. Can’t find the email? Write to us with the address you ordered with. If a package is lost or arrives damaged, tell us within 14 days so we can take it up with the carrier.
Cancel a pre-order
You can cancel any time before your order ships, for any reason, for a full refund to your original payment method. Email [email protected] with your order number and we issue the refund within 7 business days.
Return it
Not for you? You have 30 days from delivery to return it for a full refund. Email us with your order number and we send a prepaid label for returns within the U.S.
Make a warranty claim
Every Sponge has a 1-year limited warranty against manufacturing defects from the date of delivery. If yours stops working because of a defect, email us with your order number and a short description — a photo or video of the problem helps — and we will repair or replace it at no cost.
Privacy and your data
To see, correct or delete the information we hold about you, email [email protected] with the words “privacy request”. You can switch off advertising sharing yourself, any time, from the Privacy Policy page.
Before you write: quick checks
If your Sponge is not logging sips, start with these.
- ✓ Charge the Sponge over USB-C.
- ✓ Turn on Bluetooth, and make sure the Sponge app is open and up to date.
- ✓ Check the magnetic mount is centered and firmly pressed onto the bottom of the bottle, and that the Sponge has snapped onto it.
- ✓ Set the bottle down on a flat surface after you drink. Sponge takes its reading each time the bottle lands.
Still stuck? The FAQ covers battery, accuracy, bottles, App Lock and Apple Health.